Privacy Policy

1. Introduction

Platform Insurance Brokers (“we”, “us”, “our”) operates the website https://www.platformib.co.za (the “Site”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process and manage your personal data when you visit or use our Site, contact us, sign up for our services, or otherwise engage with us.

By accessing or using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site or provide us with your personal information.

2. Definitions

For the purposes of this Privacy Policy:

“Personal information / personal data” means information about a living person or legal entity, including but not limited to name, e-mail address, telephone number, physical address, date of birth, any identifying number, correspondence, and other private or confidential information.
“Processing” means any operation performed on personal information, whether automated or manual, including collection, recording, organising, storing, updating, distributing, erasing, deleting or otherwise dealing with it.
“Site” means the website under our control and any other sub-domains, portals or applications that we operate.
“You” / “your” means the user, visitor or customer of the Site.

3. What personal information we collect

Platform Insurance Brokers may collect the following categories of personal information from you when you visit or browse our Site, register for an account, contact us, enquire about our services, purchase a product or service, or otherwise engage with us:

Identifying information: e.g., name, user name, password.
Contact information: e.g., email address, telephone/mobile number, physical address.
Demographic information: e.g., age, gender, date of birth (where applicable).
Financial or transaction-related information: e.g., payment method, billing address, credit card details (if applicable).
Usage data: e.g., IP address, browser type, pages visited, time and date of access, referring URLs, mobile device ID, location data (where applicable).
Any other information you voluntarily provide: e.g., via contact forms, feedback, or support requests.

We may also indirectly collect information (for example via cookies or analytics tools) about your use of the Site.

4. How we collect personal information

Platform Insurance Brokers collects personal information in the following ways:

When you provide it directly to us — for example, by filling in forms on our Site (such as registration, enquiry, contact or purchase forms), subscribing to mailing lists, or sending us an e-mail or message.
Via your interaction with our Site — through automated means such as cookies, web analytics tools, server logs, and other tracking technologies.
From third parties — where you have given consent or where it is permitted by law (for example, referral sources, credit reference agencies, other service providers).
When you use our services — for example, if you become a client, we may collect additional information required to provide those services.

If you provide personal information about another person (for example, a family member, dependant or beneficiary), you confirm that you are authorised to do so.

5. Why we collect personal information and how we use it

Platform Insurance Brokers will use your personal information for the following purposes:

To provide, personalise and manage our services to you.
To respond to your enquiries, requests or feedback and to communicate with you.
To process transactions and payments, issue invoices, fulfill orders, deliver services or products.
To send you updates, notifications, newsletters, marketing communications (only if you have opted in or as permitted by law) about our services, promotions and offers.
To improve our Site and services, perform analytics and monitoring of usage, develop new features and ensure a better user experience.
To protect our rights, detect and prevent fraud, abuse or malicious activity, maintain security and ensure the integrity of our Site and services.
To comply with legal or regulatory obligations.

Platform Insurance Brokers will only process your personal information where we have a lawful basis to do so (for example: consent, performance of a contract, legal obligation, legitimate interests) in accordance with applicable law.

6. Sharing and disclosure of personal information

Platform Insurance Brokers may share your personal information in the following circumstances:

With our third-party service providers (such as hosting providers, payment processors, analytics, or email service providers) who help us operate the Site and provide our services. We will ensure such third parties are obligated to protect your information and process it only for the purposes we specify.
With other counterparties as required to provide services or fulfill orders (for example shipping companies, insurers, or financial institutions).
With regulators, law enforcement, or other authorised bodies, where required by law or to protect our rights or the rights of others.
In the event of a change of business (merger, acquisition, sale of assets), your personal information may be transferred to the new owner (subject to the same privacy protections).

We do not sell or rent your personal information to unauthorised third parties for their independent marketing use without your consent.

7. International transfers

If Platform Insurance Brokers transfers your personal information outside South Africa (for example, to the EU, US or other jurisdictions), we will take appropriate measures to ensure the recipient affords a similar level of protection in accordance with applicable law (for example via contractual safeguards or international binding rules).

8. Data retention

Platform Insurance Brokers will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to establish or defend legal rights, and to ensure systems security and reliability. Once no longer required, we will securely delete or anonymise the information.

9. Cookies, tracking and analytics

Our Site may use cookies or other tracking technologies to collect usage data and to improve your experience. For example:

Necessary cookies: enable you to browse the Site and use its core functions.
Analytical cookies: help us monitor how you use the Site and improve it.
Functional cookies: remember your preferences.
Advertising cookies: deliver relevant ads (where applicable and only with your consent).

You may disable cookies in your browser settings, but this may affect certain functions of the Site.

10. Security of personal information

Platform Insurance Brokers takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, transmission via the internet is not completely secure, and we cannot guarantee absolute security. You provide your personal information at your own risk.

11. Your rights

In line with POPIA and other applicable laws, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you.
The right to request correction, deletion or restriction of processing.
The right to object to processing (particularly for direct marketing).
The right to withdraw consent (where processing is based on consent).
The right to request data portability (where applicable).
The right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact Platform Insurance Brokers (see Section 14). We may request proof of identity before processing your request.

12. Children and minors

The Site and services of Platform Insurance Brokers are not intended for children under [insert age, e.g., 16]. If we discover that we have collected personal information from a minor without consent, we will delete it promptly.

13. Links to other websites

The Site may contain links to external websites or services not operated by Platform Insurance Brokers. We are not responsible for their content or privacy practices. Please review their respective privacy policies before providing any personal information.

14. Changes to this Privacy Policy

Platform Insurance Brokers may update this Privacy Policy periodically. Any updates will appear on this page with the revised “Last updated” date. Continued use of the Site after changes indicates your acceptance of the updated policy.

15. Governing law and jurisdiction

This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the jurisdiction of South African courts.

16. Contact us

If you have any questions, comments or requests regarding this Privacy Policy or the way Platform Insurance Brokers handles your personal information, please contact us at:

Platform Insurance Brokers
Email: zenn@platformib.co.za